PD Works

PD Works · Policies

Privacy Policy

P.D Works Solution Pvt Ltd (Gurugram) sets out how we handle personal data across our analytics-heavy orchestration stack and merchant verification tools.

Updated 8 February 2026

Roles and responsibilities

For website visitors and merchant applicants, PD Works acts as a data controller. For payment payloads processed on behalf of a merchant, we typically act as a processor under the merchant's instructions and applicable network rules.

Categories of personal data

Our systems are built around measurable payment performance. Data categories include:

  1. Identity and contact data for onboarding applicants
  2. Business identifiers (GST, PAN, bank account proofs)
  3. Transaction metadata used for routing and reconciliation dashboards
  4. Support tickets and call notes with operations teams

Analytics and model improvement

De-identified or aggregated routing statistics may be used to improve acceptance models. We do not sell individual consumer profiles. Training datasets exclude unnecessary free-text fields whenever possible.

Lawful bases

We rely on contract performance (to onboard and serve merchants), legitimate interests (security and product improvement), and legal obligation (AML/KYC retention) as applicable.

Retention schedule

Inquiry leads that never convert are typically purged within 24 months unless a longer period is required. Approved merchant KYC follows regulatory retention clocks tied to account closure.

Rights and escalation

Contact to exercise access or correction rights. If unresolved, you may escalate to the relevant data protection authority where you reside.

Policy owner: P.D Works Solution Pvt Ltd · Contact us